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Troubleshooting Android, Amazon, Nvidia devices using the Smarters app.
There are only a few possible reasons your service could be down or not letting you log in.
Please check them all
Account Invalid or Expired
Indeed it may be expired but quite possibly you need a VPN turned on and pointed at the Netherlands to log in and watch anything
Refreshing Channels and EPG
The first thing to always try is the "Refresh" button
and select "Update playlist"
You can also update and repair the EPG here by selecting "Update EPG" We update, repair, or add new content most days. Until you select these option you won't see any changes we have made.
Tip: Refresh daily
Does the device have a working internet connection?
If you are seeing "Network error" or "Error Code : on Failure" test the connection by going to the web browser or any internet based app on the device. If you don't check the Ethernet cable is connected or the WiFi is connected. Try resetting the router and device.
Username and Password
The most likely reason it won't let you login is you
entered the details incorrectly.
They must match the server exactly, case sensitive.
Please be careful with capital i's and lower case L's, in a lot of fonts they look the same, capital O's and the zero can look slimier, and Upper case and lower case K's.
All test and subs work 100% of the time and the login details have been copied and pasted direct from the server so they are not wrong. Please do not email saying the detail don't work they do.
If you login will not work at you have check everything on this page then please fill out the Tech Support form here.
Has you subscription expired. Please check back in your email for the date you were sent the subscription and how long you paid for. If this was a test it expired 24 hours from when you were emailed it. If it has expired and you wish to continue please purchase a package from this website, or another free test.
The server maybe down. There are usually two reasons for this your internet service provider has been instructed you block our IP address during a big sports event. For this you should try using a VPN, there are lots of free ones available from the play store or buy entering a play store URL address in Downloader app.
Estimated down time 2 hours
If you are seeing "Playback error" then you may have also lost internet.
This can also be that the channel isn't live at present. Live events channels etc are only active when the event is being aired.
It may also be that the channel is down.
To report a channel that is down, or has any problem at all, please click here!
Our Smarters app is only available for new customers who's username is thier email address. If you wish to use this app you will need a new subscription.
If you have followed all this correctly and still can't login then use the tech support form here.
The Server is Down
The server has had to be rebooted. Unfortunately this is a computer and occasionally it will need rebooting.
Estimated down time 30 mins.
You can check for information on the server in the "News and updates" on our Telegram group, which will keep you updated about any situation or updates you need to do to your device.
Please try not to email in this situation it only delays in further, and I can not offer you a solution other then waiting patiently.
Having buffering issues?
If you have a VLC Player attached, checked your internet speed and channels are still buffering please contact us with which channels are buffering for you
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